SERLEFIN was founded in 1998, with (2) two corporate names in Colombia: SERLEFIN ZONA FRANCA SAS - SERLEFIN S.A., (1) one in Peru: SERLEFIN BPO&O PERU S.A.C. and (1) one in the United States: SERLEFIN GLOBAL SERVICE LLC, with experience in Contact Center operations and Back Office Processes based on Software Design (RPA, AIA), ACS (Automated Customer Service) and Portfolio Management and Recovery in pre-judicial and punished administrative management.
The company is certified under ISO 9001:2015 and PCI-DSS standards. It is in the process of certification under ISO 27001.
Its main clients include: FEDEX, ALLIANZ, METLIFE, BANCO DAVIVIENDA, COLMENA, BANCO AGRARIO, TUYA, FALABELLA, FONDO NACIONAL DEL AHORRO and CODENSA.
Provides BPO Services: based on software development (RPA - IA) for the company FedEx (Federal Express Corporation) in 27 countries in Central America and the Caribbean for 3 years.