Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Description

Colombia continues to evolve within the digital services industry. Over the last decades, Colombia has invested a lot of resources to strength start-ups and other businesses including digital marketing agencies, animation studios, shared services centers, engineering companies to name some.

Through its initiatives, the government in conjunction with various institutions, plan to help this industry grow to ensure its impact represents 6% of the national GDP by 2022. This is twice of what it currently represents. This ambitious goal has led to the consolidation of many ecommerce businesses, web design agencies, advertising agencies and video game companies across the country.

Video game companies and audiovisual studios are keeping up with the latest technological softwares in order to offer high quality effective services. This and the talented creative human capital that characterizes Colombian firms make this industry very attractive.

Government initiatives like iNNpulsa along with the Ministry of Technology, Industry and Commerce have joined forces to hold Colombia 4.0, one of the most important tech events in the country, where industry leaders can exchange ideas, collaborate and find investors interested in their projects.

It is safe to say that high expertise and professionalism is what defines the tech industry in Colombia. This has led many entrepreneurs to offer BPO services attracting the global market.

According to the National Administrative Department of Statistics (DANE), the main export of BPO services are the United States and Spain specifically outsourcing call center services. The contact center sector in particular is attracting telecommunications and financial services companies that need to deal with a massive number of clients on a daily basis. Approximately, 50% of the operations of these companies are outsourced to contact centers in Colombia.

Digital services companies in Colombia are well equipped to offer a variety of services to companies seeking to position themselves within the online world
 

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Servicios
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Consultancy

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Our experience allows us to accompany you in the process of implementing information technologies, good practices and service-oriented architectures.

Outsourcing of resources

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We put competent technology professionals and dedicated teams at your disposal to support your business goals, delegate staffing to experts, and get the resource you need for as long as you want - quickly and easily.

BlueSoft Technology SAS

Web
https://www.bluesoft.com.co/
We are the technology partner of our clients, providing them with all our experience and knowledge in technology and software development, we propose solutions that boost their business to a more competitive and profitable level.

All our solutions use state-of-the-art technology and are developed on agile methodologies allowing to build products incrementally, in this way our clients see progress from the early stages of the project.

We are the ideal choice for resource outsourcing solutions and custom software development.

We are certificated in ISO29110 and we are a Colombian Brand.

BRM Marketing and BPO services

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BRM is a BPO and Digital Marketing service provider.
We serve different industries combining talent, technology and methodologies to create Great Interactions.

BPO Processes

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Our company offers BPO process outsourcing services based on the development of intelligent solutions, with extensive experience in Contact Center operations and Back Office Processes focused on Software Design (RPA, AIA), ACS (Automated Customer Service

Contact center and BPO services

Technique sheet
Technical File
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Receive or make calls for customer and telemaketing services, Backoffice services (answer to claims)

SERLEFIN ZONA FRANCA SAS

Web
https://web.serlefin.com/
SERLEFIN was founded in 1998, with (2) two corporate names in Colombia: SERLEFIN ZONA FRANCA SAS - SERLEFIN S.A., (1) one in Peru: SERLEFIN BPO&O PERU S.A.C. and (1) one in the United States: SERLEFIN GLOBAL SERVICE LLC, with experience in Contact Center operations and Back Office Processes based on Software Design (RPA, AIA), ACS (Automated Customer Service) and Portfolio Management and Recovery in pre-judicial and punished administrative management.
The company is certified under ISO 9001:2015 and PCI-DSS standards. It is in the process of certification under ISO 27001.
Its main clients include: FEDEX, ALLIANZ, METLIFE, BANCO DAVIVIENDA, COLMENA, BANCO AGRARIO, TUYA, FALABELLA, FONDO NACIONAL DEL AHORRO and CODENSA.
Provides BPO Services: based on software development (RPA - IA) for the company FedEx (Federal Express Corporation) in 27 countries in Central America and the Caribbean for 3 years.

GLOBAL SALES SOLUTIONS COLOMBIA SAS

Web
https://covisian.com/
GSS, belonging to Covisian Group, is among the market leaders of Contact Center & BPO. We are a multinational company with a presence in 7 countries that provides services to more than 150 clients located in 50 branches in the world.

Atento@Home

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In this new normal, we want your business to improve its Customer Experience through our management services. Atento@Home is a secure, cloud-native solution that expands our added value to various business scenarios where location flexibility, rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans are needed in the event of pandemics, natural disasters or changes in legislation.

Atento@Home

Atento@Home Image
In this new normal, we want your business to improve its Customer Experience through our management services. Atento@Home is a secure, cloud-native solution that expands our added value to various business scenarios where location flexibility, rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans are needed in the event of pandemics, natural disasters or changes in legislation.
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