Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.

BPO Colombia company

Consultancy services also known as business process outsourcing (BPO) are very common and are often used by Colombian and multinational companies. BPO is seen across different sectors including banking, health, government, telecommunications and others providing services such as marketing, technology, auditing, coaching and contact centers.

According to the National Administrative Department of Statistics (DANE), the main export of BPO services are the United States and Spain specifically outsourcing call center services. The contact center sector in particular is attracting telecommunications and financial services companies that need to deal with a massive number of clients on a daily basis. Approximately, 50% of the operations of these companies are outsourced to contact centers in Colombia.

The BPO industry in Colombia continues to grow allowing the economy to improve as well. It is estimated that the BPO sector has increased 9.6%. and produce over $1 billion usd in international sales. It is said that this industry is one of the highest job generators in the country creating more than 580,000 jobs. As a result of the pandemic, many businesses are in need of BPO remote operations specifically in the use of contact centers to serve their clients. Therefore, the demand for BPO services has drastically increased. It is expected that the industry will create close to 16,000 more jobs.

With the largest workforce in Latin America, BPO Colombian companies are well equipped with qualified diverse and skilled human talent ready to provide high quality consultancy services locally and globally.

Access to high quality education and technical programs allow people to get well trained in BPO operations. Additionally, the country has a good percentage of people who are bilingual, attracting global companies that are seeking to outsource some of their operations in Colombia.

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