Results

Improve your business decision making and transform your business with a Customer Experience (CX) strategy based on the knowledge of your customers' contextual needs across all customer service channels.

With Américas BPS you can guarantee the real transformation of your business with the construction of a strategy based on a deep knowledge of the market and your customers.

Américas BPS, your partner in Customer Experience, Service and Retention

Help your customers resolve their questions, requests and issues with ICT - information technology - with a specialized and empathetic technical support service focused on first contact resolution.

Through our personalized, collaborative approach and the human touch of our people, we help you transform the Customer Experience (CX). Delivering a memorable post-sales experience will help you build customer loyalty and drive repurchase.
- Telephone support.
- Remote hands.
- Mobile support.
- On-site support.
- Management reports.
- BI reporting.
- Help desk level 1.
- Help desk level 2.
- Mobile help desk.
- Inhouse help desk.

Provide your customers with consistent, efficient and asynchronous support - 24 hours a day, 7 days a week - while optimizing your team's productivity, improving Contact Center results and reducing costs.

At Americas BPS we help you manage data from various sources, simplify repetitive tasks and optimize time-consuming response times, allowing your team to focus on your core business.

With our Back Office solution you will be able to transform your business processes thanks to the combination of our automation, advanced analytics and Six Sigma capabilities.

Offer your customers a personalized collection route with innovative strategies that allow you to meet the goals set, while ensuring a healthy relationship and strengthening customer satisfaction with your brand.

At Américas BPS we perform a 360° transformation of the collection management to improve the debt ratio, increasing the collection thanks to the knowledge of your customers and their causes of default. By analyzing historical data, leveraging artificial intelligence (AI), data science, business intelligence and advanced reporting in order to establish agreements to boost their satisfaction with the service.

Our collection solution covers all stages of debt recovery and collection management: preventive, administrative, pre-judicial and punitive.

- Telephone Management.
- Transactional IVR.
- Virtual Agent.
- WhatsApp Bot.
- Chat and ChatBot.
- Web.
- Landing Page.
- Two-way SMS.
- Email.
- Click to Call.

Generate a genuine emotional and cultural connection with your customer, thanks to the timely attention of all their requirements, needs, queries, requests and claims in the digital era.

At Américas BPS we orchestrate Customer Service (CS) combining cutting-edge technology and human talent trained to relate with empathy and transparency, reducing the effort of your customer and ensuring a quick resolution to their needs.

- Customer Service.
- Complaints and claims reception
- Information and assistance services.
- survey management.
- social network monitoring center.

Identify the right prospects and turn every interaction into a business opportunity with the right support at every stage of your sales process.

With our omni-channel pre-sales and sales solution, attract and convert valuable opportunities into customers, thanks to the combination of cutting-edge technology and predictive insights from deep consumer analytics. We boost conversion, retention rates and mitigate fraud risk.

- Lead capture and maturation.
- Cross-selling
- Up-selling.
- Digital sales.
- Order taking and service activations.
- Multilingual and multichannel customer service.
- Live chat and messaging management.

Swan Lake is a housing project that will be develop in Puerto Colombia (Atlantico) 10 minutos from Barranquilla which is the third largest city of Colombia and has the greatest economic potencil of growth
It consists of three towers of apartments for a total of 360 units and one tower of hotel and commerce

AGS ARQUITECTURA is a construction and a real estate company founded in Bogotá, Colombia, and we are focus on developing housing, commerce and office projects with high standards.

We develop projects from its start with the design, construction, sales and project management from the beginning until its delivery to the final costumer.

We are proud of our group of professionals and we are constantly seeking for the high quality of our products prioritizing the design and quality of materials.

We have a broad experience in architectural design, construction and housing projects as well as commercial.

We are a Colombian company that is in charge of evolving the Contact Center concept so, together we can face the digital transformation of your business with profitable and exceptional experiences for your customers.

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