Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
Technical Support and Help Desk Image

Technical Support and Help Desk

Help your customers resolve their questions, requests and issues with ICT - information technology - with a specialized and empathetic technical support service focused on first contact resolution.

Through our personalized, collaborative approach and the human touch of our people, we help you transform the Customer Experience (CX). Delivering a memorable post-sales experience will help you build customer loyalty and drive repurchase.
- Telephone support.
- Remote hands.
- Mobile support.
- On-site support.
- Management reports.
- BI reporting.
- Help desk level 1.
- Help desk level 2.
- Mobile help desk.
- Inhouse help desk.
  • Services
  • BPO, ITO and KPO


We are a Colombian company that is in charge of evolving the Contact Center concept so, together we can face the digital transformation of your business with profitable and exceptional experiences for your customers.