Icon

Description

Colombia continues to evolve within the digital services industry. Over the last decades, Colombia has invested a lot of resources to strength start-ups and other businesses including digital marketing agencies, animation studios, shared services centers, engineering companies to name some.

Through its initiatives, the government in conjunction with various institutions, plan to help this industry grow to ensure its impact represents 6% of the national GDP by 2022. This is twice of what it currently represents. This ambitious goal has led to the consolidation of many ecommerce businesses, web design agencies, advertising agencies and video game companies across the country.

Video game companies and audiovisual studios are keeping up with the latest technological softwares in order to offer high quality effective services. This and the talented creative human capital that characterizes Colombian firms make this industry very attractive.

Government initiatives like iNNpulsa along with the Ministry of Technology, Industry and Commerce have joined forces to hold Colombia 4.0, one of the most important tech events in the country, where industry leaders can exchange ideas, collaborate and find investors interested in their projects.

It is safe to say that high expertise and professionalism is what defines the tech industry in Colombia. This has led many entrepreneurs to offer BPO services attracting the global market.

According to the National Administrative Department of Statistics (DANE), the main export of BPO services are the United States and Spain specifically outsourcing call center services. The contact center sector in particular is attracting telecommunications and financial services companies that need to deal with a massive number of clients on a daily basis. Approximately, 50% of the operations of these companies are outsourced to contact centers in Colombia.

Digital services companies in Colombia are well equipped to offer a variety of services to companies seeking to position themselves within the online world

Image

Subscribe to Services

PSYCHOTECHNICAL TESTING PLATFORM

We are a platform aimed at human resources professionals who are interested in optimizing their personnel selection process. An easy and efficient tool that was born from consulting processes systematizing processes for human management areas and consulting companies.

NA

NA

Telemarketing

Technique sheet

Technical File

Tele = distance + marketing = growth strategies.
Telemarketing is the perfect complement for face-to-face and digital platforms strategies for sales and customer service. With telemarketing you can achieve more impacts, more customer satisfaction and sales growth.

Logo

Kolvoz

Web

http://www.kolvoz.com

We do specialized telemarketing to complement face-to-face or digital strategies through personalized contact with your clients, integrating technology and humanity. We use any non-face-to-face channel. We co-create a contact solution with our client, to improve sales, pre-sale, distribution, information capture or customer service processes. Although we are tech-based, our priority is to maintain the close and natural essence of human relationships.

Advanced Analytics & Data Science

Turn the multiple data your business generates into insights that facilitate decision making, increase revenue and drive customer satisfaction. Data will be your biggest differentiator in understanding and improving the Customer Experience (CX).

Find in Américas BPS the strategic ally to transform your data into a competitive advantage thanks to its interpretation and processing with advanced analytics. With valuable insights you will be able to improve your products, optimize your business processes and reach customer segments more accurately and effectively.
We create 100% customized Data Science models that allow us to answer key business questions and anticipate events that impact service capacity and availability.

Customer Retention

Improve your business decision making and transform your business with a Customer Experience (CX) strategy based on the knowledge of your customers' contextual needs across all customer service channels.

With Américas BPS you can guarantee the real transformation of your business with the construction of a strategy based on a deep knowledge of the market and your customers.

Américas BPS, your partner in Customer Experience, Service and Retention

Technical Support and Help Desk

Help your customers resolve their questions, requests and issues with ICT - information technology - with a specialized and empathetic technical support service focused on first contact resolution.

Through our personalized, collaborative approach and the human touch of our people, we help you transform the Customer Experience (CX). Delivering a memorable post-sales experience will help you build customer loyalty and drive repurchase.
- Telephone support.
- Remote hands.
- Mobile support.
- On-site support.
- Management reports.
- BI reporting.
- Help desk level 1.
- Help desk level 2.
- Mobile help desk.
- Inhouse help desk.

BackOffice

Provide your customers with consistent, efficient and asynchronous support - 24 hours a day, 7 days a week - while optimizing your team's productivity, improving Contact Center results and reducing costs.

At Americas BPS we help you manage data from various sources, simplify repetitive tasks and optimize time-consuming response times, allowing your team to focus on your core business.

With our Back Office solution you will be able to transform your business processes thanks to the combination of our automation, advanced analytics and Six Sigma capabilities.

Collections

Offer your customers a personalized collection route with innovative strategies that allow you to meet the goals set, while ensuring a healthy relationship and strengthening customer satisfaction with your brand.

At Américas BPS we perform a 360° transformation of the collection management to improve the debt ratio, increasing the collection thanks to the knowledge of your customers and their causes of default. By analyzing historical data, leveraging artificial intelligence (AI), data science, business intelligence and advanced reporting in order to establish agreements to boost their satisfaction with the service.

Our collection solution covers all stages of debt recovery and collection management: preventive, administrative, pre-judicial and punitive.

- Telephone Management.
- Transactional IVR.
- Virtual Agent.
- WhatsApp Bot.
- Chat and ChatBot.
- Web.
- Landing Page.
- Two-way SMS.
- Email.
- Click to Call.

Subscribe to Services