Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Description

Colombia continues to evolve within the digital services industry. Over the last decades, Colombia has invested a lot of resources to strength start-ups and other businesses including digital marketing agencies, animation studios, shared services centers, engineering companies to name some.

Through its initiatives, the government in conjunction with various institutions, plan to help this industry grow to ensure its impact represents 6% of the national GDP by 2022. This is twice of what it currently represents. This ambitious goal has led to the consolidation of many ecommerce businesses, web design agencies, advertising agencies and video game companies across the country.

Video game companies and audiovisual studios are keeping up with the latest technological softwares in order to offer high quality effective services. This and the talented creative human capital that characterizes Colombian firms make this industry very attractive.

Government initiatives like iNNpulsa along with the Ministry of Technology, Industry and Commerce have joined forces to hold Colombia 4.0, one of the most important tech events in the country, where industry leaders can exchange ideas, collaborate and find investors interested in their projects.

It is safe to say that high expertise and professionalism is what defines the tech industry in Colombia. This has led many entrepreneurs to offer BPO services attracting the global market.

According to the National Administrative Department of Statistics (DANE), the main export of BPO services are the United States and Spain specifically outsourcing call center services. The contact center sector in particular is attracting telecommunications and financial services companies that need to deal with a massive number of clients on a daily basis. Approximately, 50% of the operations of these companies are outsourced to contact centers in Colombia.

Digital services companies in Colombia are well equipped to offer a variety of services to companies seeking to position themselves within the online world
 

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Concentrix Customer Management

Web
https://www.concentrix.com/
It is a global commercial services company with enabled technology that specializes in customer participation and improving business performance.
It is dedicated to creating an exceptional commitment with the client, accelerates the digital transformation and provides processable CX information.
Among its services are:
1. Analysis and consulting.
2. Automation and optimization.
3. Customer Engagement Center
4. Digital self-service
5. Marketing solutions

Sitel de Colombia S.A

Web
https://www.sitel.com/
It is a company that combines comprehensive customer service capabilities with digital experience, training and incomparable technology to help build brand loyalty and improve customer satisfaction.
It partners with its customers to effectively take advantage of the explosive digital transformation of their industry to ensure an innovative and comprehensive solution to manage and improve the customer experience.
Among its services are:
1. Outsourcing of business processes
2. Digital cx
3. Training and talent management.
4. Technology and innovation.
5. Consulting and analysis

Teleperformance

Web
https://co.teleperformance.com/es-es/
Today it serves more than fifty Colombian companies in the sectors of health, transportation, energy, food, services, entertainment, among others; and to European and American multinationals, marking in an important way one of the strategic sectors for the growth of the economy of the country in the medium and long term.

The experience and position of Teleperformance allows the company to take into account the particular needs of each client and offer robust operations with quality, in a B2B market, B2C market or in a mixed market.

ORGANIZACION EXCELENCIA S.A.S

Web
http://www.oe.edu.co/
It is a company that offers virtual courses on a platform.
Among its services are:
1. Language programs with instructors in real time
2. Services of translation of texts and simultaneous and consecutive interpretations.
3. Multifunctional platform that combines bilingual support services and live and online training
4. Coaching
5. Solutions for the expansion process

3D Animation

3D Animation
3D Animation - Digital and Audiovisual Content

Sinapsis Digital

Web
http://sinapsisdigital.co
Digital Marketing Agency and Content Production. We were born as a 3D Studio. We are located in Medellín - Colombia, established in 2005; specialised in conceptualisation and creation of television commercials and graphic pieces of high visual and commercial impact.
We have a work team passionate about design and good taste, offering innovative and appropriate products for each commercial sector, based on the latest digital tools, to meet the current challenge of advertising.
We have 15 years of experience working in the digital content sector and our challenge is to make the audiovisual impact and creativity make a difference in the positioning of our clients' brands and also the constant increase in the demand for their products and services.

OCCUPATIONAL MEASUREMENTS

OCCUPATIONAL MEASUREMENTS
Service that relates to the measurement of pollutants and risks that affect the health of workers. They can be regulated by Resolution 0312/2019. It includes: sonometry, luxometry, alcoholometry, particulate matter, toxic gases, among others.

Occupational Medical Exams

Occupational Medical Exams
Management of the best options to perform occupational medical exams to company workers. We focus on the specialized orientation of this sector to guarantee adequate health conditions for the development of the functions and tasks of its workers.

HEALTH AND SAFETY MANAGEMENT SYSTEMS AT WORK

HEALTH AND SAFETY MANAGEMENT SYSTEMS AT WORK
Certifications
ESCANER LICENCIA SST TIS_1.pdf
Design, administration and implementation of activities related to occupational hazards. Security and health at work

Outsourcing customer service processes

Outsourcing customer service processes
The BPO (Help Desk) solution manages and serves directly to the users of the bank's procedures and services. This service guarantees efficient, continuous and timely care, through different channels of attention, which can be: on site, free telephone lines, chats, via cell phone and registration tools via web or e-mail.
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