Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.

SERLEFIN ZONA FRANCA SAS

https://web.serlefin.com/

Our history

SERLEFIN was founded in 1998, with (2) two corporate names in Colombia: SERLEFIN ZONA FRANCA SAS - SERLEFIN S.A., (1) one in Peru: SERLEFIN BPO&O PERU S.A.C. and (1) one in the United States: SERLEFIN GLOBAL SERVICE LLC, with experience in Contact Center operations and Back Office Processes based on Software Design (RPA, AIA), ACS (Automated Customer Service) and Portfolio Management and Recovery in pre-judicial and punished administrative management.
The company is certified under ISO 9001:2015 and PCI-DSS standards. It is in the process of certification under ISO 27001.
Its main clients include: FEDEX, ALLIANZ, METLIFE, BANCO DAVIVIENDA, COLMENA, BANCO AGRARIO, TUYA, FALABELLA, FONDO NACIONAL DEL AHORRO and CODENSA.
Provides BPO Services: based on software development (RPA - IA) for the company FedEx (Federal Express Corporation) in 27 countries in Central America and the Caribbean for 3 years.