Ikaros Management is help desk software that allows you to manage various processes of your business through the same console and provide support to different types of cases such as: service requirements, incidents, problems, Knowledge management, Asset management, Management of suppliers, training management, statistical reports.
Benefits:
Improves the customer experience: Ikaros Management offers versatility for the registration and follow-up of cases by the client, through the end-user web platform, allowing self-management of cases with the knowledge base or the registration of a new request in the Service Desk.
Satisfied End User: Respond on time to all the requirements of your users. Allowing them to know the status of the service and notify them via email of each important advance. That communication and good service are the protagonists day by day in your company.
Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:
- PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
- Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
- The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
- ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
Company
Ikarosoft Technology S.A.S
Ikarosoft is an established company that develops and implements web and mobile applications, we also provide consulting services, Testing and we have a help desk product called Ikaros Management which allows you to manage all your service requests in an automated way. Our group of engineers and creatives work hard every day to overcome any obstacle while meeting the needs of our clients. https://www.ikarosofttechnology.comWebform reference
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