Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Services
Description

Colombia continues to evolve within the digital services industry. Over the last decades, Colombia has invested a lot of resources to strength start-ups and other businesses including digital marketing agencies, animation studios, shared services centers, engineering companies to name some.

Through its initiatives, the government in conjunction with various institutions, plan to help this industry grow to ensure its impact represents 6% of the national GDP by 2022. This is twice of what it currently represents. This ambitious goal has led to the consolidation of many ecommerce businesses, web design agencies, advertising agencies and video game companies across the country.

Video game companies and audiovisual studios are keeping up with the latest technological softwares in order to offer high quality effective services. This and the talented creative human capital that characterizes Colombian firms make this industry very attractive.

Government initiatives like iNNpulsa along with the Ministry of Technology, Industry and Commerce have joined forces to hold Colombia 4.0, one of the most important tech events in the country, where industry leaders can exchange ideas, collaborate and find investors interested in their projects.

It is safe to say that high expertise and professionalism is what defines the tech industry in Colombia. This has led many entrepreneurs to offer BPO services attracting the global market.

According to the National Administrative Department of Statistics (DANE), the main export of BPO services are the United States and Spain specifically outsourcing call center services. The contact center sector in particular is attracting telecommunications and financial services companies that need to deal with a massive number of clients on a daily basis. Approximately, 50% of the operations of these companies are outsourced to contact centers in Colombia.

Digital services companies in Colombia are well equipped to offer a variety of services to companies seeking to position themselves within the online world
 

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Servicios
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SALES AND MARKETING

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It offers services of:
1. Order Management.
2. Database Management.
3. Cross Selling.
4. Client Prospecting.
5. Customer Reminder Management.

RECEIPT OF CALLS AND CUSTOMER SERVICE

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They receive calls, providing the information that customers require. They also classify and manage the requests, complaints and claims of users.

INFORMATION AND CUSTOMER ASSISTANCE SERVICE

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They offer information and assistance services in:
1. Appointment management.
2. Customer satisfaction surveys.
3. Payment reminders.
4. Credit and Collection.

Digital Marketing

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They support the service and marketing strategy by developing and offering:

1. Digital audits
2. Applications and websites.
3. Digital assistance
4. Advertising mail
5. Social media marketing
6. Search Engine Optimization (SEO)
7. Search Engine Marketing (SEM)

Business Services

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It offers business solutions focused on business intelligence to support the decision-making process to improve or change products, increase return on investment and sales, improve customer loyalty, and anticipate and address potential problems before they arise. become reasons for dissatisfaction.

Among these are:

1. Analytical
2. Perceptions
3. Claims management
4. Reports
5. HRO
6. Business intelligence
7. Custom software developments

Transcription and correction services

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1. Audio or video transcription:
Transcripts are made based on quality, speed, seriousness, and confidentiality at work. Its team of expert and professional transcriptionists work individually and individually on each video received.

2. Review and style correction:
The quality of the texts that will be published is fundamental, that is why they offer the service of revision and correction of style according to the language and context of the text, ensuring the correction of the spelling, grammar and style of the content.

Interpretation services

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It has text translation services for simultaneous face-to-face and online interpretations, adjusting to customer requirements.

Among the interpretation services it has:
1. Simultaneous interpretation
2. Accompaniment interpretation
3. Consecutive interpretation
4. Interpretation of business liaison
5. Interpretation of whisper

WRITTEN TRANSLATIONS

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They have text translation services for simultaneous face-to-face and online interpretations, adjusting to customer requirements.

In the written translation services they have:
1. Translation of texts
2. Sworn translation
3. Urgent translation
4. Specialized translation
5. Translation of web pages
6. Translation fees

TECNOLOGIAS Y SERVICIOS CONTACTA S.A.S. BIC

Web
https://contacta.co
We are a company that provides technology-based services focused on KPO, BPO, ITO, Omnichannel Contact Center and Data Analytics with high standards of quality and information security.

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Certifications
notice of acceptance of national stage application
sistema autoportante y metodo para la comunicación y distribuci{on masiva de contenidos y publicidad digital
(EN) SELF-SUPPORTING SYSTEM AND A METHOD FOR THE MASS COMMUNICATION AND DISTRIBUTION OF CONTENT
AND DIGITAL ADVERTISING IN PUBLIC SPACES
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