Touch VR - Digital IVR Image

Touch VR - Digital IVR

It is a digital service that allows offering a visual menu of options that helps the Client to self-manage without
go through the contact center.
- Migration of customers from the telephone channel to the digital channel
- Savings in direct operating costs
- Reduces customer effort by offering immediate and highly responsive 24x7x365 attention

Apex America Colombia

Multinational BPO with 18 years of experience in managing conversations, making cultural and strategic change through innovation and transformation processes. Developing unique solutions, with
focus on customer experience.