Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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After-sales service and technical support

They have developed a technical assistance approach to minimize customer effort and optimize resolution times. They support the following issues:

1. Assistance in commissioning and installation
2. Technical hotline, troubleshooting and multiproduct after-sales service: incident management N1 and N2, opening of tickets and monitoring of files until their resolution.
3. Home interventions: remote control of technicians
4. Management of equipment change interventions
5. Supervision of equipment and services: detection, remote resolution, customer information and on-site activation, file tracking until resolution.
6. They manage operations by providing you with real-time reports and CRM solutions based on your needs.
  • Services
  • BPO, ITO and KPO
Grupo comdata.PNG
Company

GRUPO COMDATA

It is a leading and innovative provider of global services in Customer Interaction and Process Management. They provide efficiency to design, build, operate and optimize integral business processes oriented to the customer experience,
Among its services are:
1. Management of interactions with customers
2. Process management
3. Digital solutions
4. CX Consultation http://www.comdatagroup.com
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