They have developed a technical assistance approach to minimize customer effort and optimize resolution times. They support the following issues:
1. Assistance in commissioning and installation
2. Technical hotline, troubleshooting and multiproduct after-sales service: incident management N1 and N2, opening of tickets and monitoring of files until their resolution.
3. Home interventions: remote control of technicians
4. Management of equipment change interventions
5. Supervision of equipment and services: detection, remote resolution, customer information and on-site activation, file tracking until resolution.
6. They manage operations by providing you with real-time reports and CRM solutions based on your needs.