Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Multilingual customer service

They adapt to different markets because they have an international presence and offer the following services:

1. Implementation of multilingual HUBs for centralized management of operations;
2. Mobilization of native advisers to operate in different languages;
3. Smart translation solutions to perform back office operations in all languages ...
4. They map and analyze the performance of the existing organization in the different markets;
5. They rebuild multichannel, crossed or omnichannel routes taking into account the specifications of each country:
6. Integrate and develop tools and technologies as you need
7. They manage operations by providing you with real-time reports and CRM solutions based on your needs.
  • Services
  • BPO, ITO and KPO
Grupo comdata.PNG
Company

GRUPO COMDATA

It is a leading and innovative provider of global services in Customer Interaction and Process Management. They provide efficiency to design, build, operate and optimize integral business processes oriented to the customer experience,
Among its services are:
1. Management of interactions with customers
2. Process management
3. Digital solutions
4. CX Consultation http://www.comdatagroup.com
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