Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Improve Customer Experience

Offer the following solutions:
1. Customer service
2. Customer Journey mapping
3. Digital adoption
4. Omnichannel customer engagement platform
5. Customer self-service portals
6. Brand commuities and community management
7. chatbots
8. Knowledge management platform
  • Services
  • BPO, ITO and KPO
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Company

Sitel de Colombia S.A

It is a company that combines comprehensive customer service capabilities with digital experience, training and incomparable technology to help build brand loyalty and improve customer satisfaction.
It partners with its customers to effectively take advantage of the explosive digital transformation of their industry to ensure an innovative and comprehensive solution to manage and improve the customer experience.
Among its services are:
1. Outsourcing of business processes
2. Digital cx
3. Training and talent management.
4. Technology and innovation.
5. Consulting and analysis https://www.sitel.com/
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