Important information regarding the contacts and business relationships that you make through the B2B MARKET PLACE, keep in mind that:

  1. PROCOLOMBIA accompanies companies with the purpose of facilitating business opportunities between exporters and buyers, without intervening in purchase and/or sale decisions, therefore, the contractual and legal responsibility of commercial negotiations falls directly on the companies that carried out the commercial transaction (exporter and buyer).
  2. Although PROCOLOMBIA carries out a preliminary investigation of the companies as part of its work methodology and commercial management, this process does not constitute any guarantee of compliance in the negotiations between the parties, for this reason it is recommended that both the exporter and the buyer carry out their own validations and protect their commercial operations with the mechanisms available in international trade regulations.
  3. The relationship between PROCOLOMBIA and the companies in Colombia and abroad, is generated through trust and the experience acquired from previous actions; however, such companies may present situations that could lead to possible breaches, without these being the responsibility of PROCOLOMBIA, which is why both exporters and buyers must ensure that they use secure negotiation tools, seek advice from experts to assess commercial risks and formalize the contractual documents that may be necessary to shield their conversations.
  4. ProColombia will in no case be responsible for the information of the companies and/or products available on this platform since it is filled out completely by each one of the companies.
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Multichannel customer service

They offer a value creation approach in every contact with the end customer, thanks to their extensive business experience and numerous technological innovations.

A comprehensive and multi-channel offer:

1. Information about services and products
2. Order management
3. Invoice management
4. Management of claims and litigation

To optimize the efficiency of operations and make customer routes more fluid, they integrated into their offer a series of services and innovations with very high added value:

1. Comprehensive front and back office management
2. Crisis management
3. Real-time monitoring of customer feedback and satisfaction
4. Speech analysis
5. Video support solutions to optimize sales consulting and simplify post-sales administration
  • Services
  • BPO, ITO and KPO
Grupo comdata.PNG
Company

GRUPO COMDATA

It is a leading and innovative provider of global services in Customer Interaction and Process Management. They provide efficiency to design, build, operate and optimize integral business processes oriented to the customer experience,
Among its services are:
1. Management of interactions with customers
2. Process management
3. Digital solutions
4. CX Consultation http://www.comdatagroup.com
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